AI News

Customer experience is at an all-time low

How NICE Is Using AI to Improve the Online Customer-Service Experience Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate. Expecting AI to independently decide upon a course of action, therefore, is one of the more high-risk projects that call...

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Conversational AI startup acquires marketing automation platform

Zendesk Announces New CRM and Employee Experience Capabilities It can encompass everything from speech-enabled IVR systems to chatbots and messaging solutions. Excitement around conversational AI for customer service has grown significantly in recent years. The advent of generative AI and increased investment in intelligent technology among CCaaS vendors is revolutionizing the...

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